Clinic Information and Policies
In case of emergency, please call our office during office hours, or after hours call Washington Regional Hospital at (479) 463-1000 and have the operator page Dr. Cross.
Appointments
We request that you notify the office at least 24 hours in advance if you will be unable to keep an appointment. We understand that your time is valuable to you and we will always attempt to see you promptly and at the scheduled time. Please assist us by being on time for your appointments. Should an emergency occur which requires a change in the schedule, we will notify you in advance if possible. On your first visit, we will begin a permanent record. In order to decrease your appointment wait time, please print off and complete the
Patient Information and
Patient Privacy and Responsibility forms prior to your appointment and bring them with you.
Payment
The financial responsibility for services rendered rests totally with the patient or responsible party, regardless of insurance coverage. All co-pays, deductibles, and/or co-insurance are expected to be paid at the time services are rendered. All quotes for procedures/surgeries are estimates based on your specific insurance and may be subject to change. These quotes are expected to be paid in full prior to the procedure/surgery. If for some reason you are unable to meet the financial requirements,
please let us know in advance and we will be happy to work out a payment schedule with you prior to your appointment or scheduled procedure.
Insurance
All patients must present eligible medical insurance cards. We will file your insurance claims for you, but please understand that your health insurance is a contract between you and your insurance company. We will be happy to file for you, obtain pre-treatment estimates, and be as helpful as we can to help you obtain insurance payment. However, it is your responsibility to see that our fees are paid in full in a reasonable amount of time. The amount your insurance pays is based on the policy you bought and the amount of premium you pay. It is not based on our fees. We must emphasize as a medical care provider, our relationship is with you, not your insurance company. While the filing of insurance is a courtesy that we extend to you, all charges are your responsibility from the date the services are rendered.
Referrals
The patient is responsible for making sure they bring their referral form to their appointment. This form must be from the Primary Care Practicioner, unles otherwise specified. Check with your insurance provider to verify whether a referral is required for a specialist physician visit.
Self-Pay Policy
Payment is expected in full on the day of your appointment. A 25% discount will be offered to patient who pay in full at the time services are rendered. All payment arrangements must be authorized through our office prior to your appointment.
Your cooperation in the above will aid our staff in giving you the best service possible. We appreciate you choosing Breast Treatment Associates. Should you have any questions, please feel free to
contact us.